All items are handmade and are therefore subject to the possibility of slight imperfections and variations. No two earrings will be exactly the same, and in some cases the pair you receive may not be the exact pair shown in the photos. All items are made with nickel free hardware that are considered hypoallergenic and safe for sensitive ears. I have very sensitive ears myself and do quality control tests on all forms of hardware I will use to ensure comfort and safety to the best of my ability.
Please allow 3-5 business days for your order to be shipped, although when possible your order may be shipped even sooner.
Please note that USPS continues to experience delays, so your order may occasionally take longer to arrive than expected. We are not responsible for any delays in delivery and/or lost or stolen items once your order has been shipped and accepted by USPS. If you have any issues once accepted by USPS, I will review on a case by case basis to do what I can to assist and find a satisfactory resolution.
If you have any questions or need to make a change to your order or shipping address, please contact me ASAP at firstname.lastname@example.org. Please note I will not be able to make these changes once your order has been shipped.
REFUNDS AND RETURNS
All items are handmade and are therefore subject to the possibility of slight imperfections and variations. I will never send out a product that is not up to my standards. However, if you receive an item that has been damaged in transit, please contact us within 3 business days after receiving. Please include details and photos of the item and your order number. Requests for replacement, return, or refund will be reviewed on a case by case basis.
Repairs or replacements for items that broke at NO FAULT to the customer (e.g., a post coming off an earring) will be reviewed on a case by case basis. Again, please include details, photos, and your order number so you may be assisted effectively.
Olivia Lauren, LLC does not and will never sell your personal information. We believe personal information we receive from you is only to be used to process your orders and provide you with the best service possible. By signing up for emails and/or SMS notifications you are agreeing to receive information about your order and special promotions.